Your Questions

You can request an obligation-free site visit by phone or via our website to receive a tailored quote. We also provide guiding pricing information online for reference.

Yes — our consultations are free and commitment-free. In some cases, we can offer a provisional quote without a visit if service details are clear.

Yes — we carry full public liability, treatment risk, and employers’ liability insurance to cover all work we perform.

We accept cash, bank transfers, and major debit/credit cards (excluding American Express). Domestic services are paid on the day of completion.

Yes — for smaller repairs up to two hours: £240 (inc. VAT); full-day repairs: £380; sanding and sealing: £460; installations vary from £300–£380 (all inc. VAT).

We are available Monday–Friday 07:30–17:30 and Saturday 08:00–16:00. Bookings can be made online, via phone, or through our contact form.

We service all areas of London, including Central, North, West, South-West, South-East, East, and North-West London.

It is advisable to be present on the first and last day, or when decisions like stain colours are needed. Otherwise, arrangements can be made in advance.

We will rectify any issues related to our workmanship or materials, including replacement materials when needed. Exclusions apply (e.g. third-party damage, damp subfloors, severe wear). Sealant lifespans depend on foot traffic and the type of product.

Flooring First is obliged towards its Client to investigate and redo or rectify any issued raised by the Client in relation to wood floor restoration, hard floor restoration or wood floor installation services.

The Service Guarantee will cover replacement of any materials, including the actual flooring in the case of improper use of products or planning during wood floor installation.

The Company reserves the right to apply limitations on its Service Guarantee on wood floor restoration, not laid originally by the Company.

Exemptions & Limitation of our Service Guarantee:

• Damage by a third party service or faulty appliance causing a leak(s), high air humidity or increased subfloor damp level, which have appeared after the wood floor installation.
• Working on floor coverings, which are at the end of their usability term, including engineered wood floors with the significant wearing of its natural wood top layer.
• Gap filling with resin fillers during wood floor restoration of old floors.

FlooringFirst Services advises that guarantee of floor sealings is provided by the manufactures and may last differently depending on everyday use.

• Our one component sealings offer a lifespan of at least 3 years for bedrooms or areas with less traffic.
• Our one component sealings offer a lifespan of at least 1 years for hallways/landings or other areas with high traffic.
• Our two-component sealings offer a lifespan of at least 2 years for hallways/landings or other areas with high traffic.

Yes — our teams bring all required tools and materials unless you have requested that we use supplies you have provided.

Yes — all quoted and published prices include VAT unless stated otherwise.

Please provide free parking or a permit if needed. If parking is chargeable, it will be added to your invoice. We will cover congestion charges for work within the London congestion zone.

Yes, weekend work is available at no additional charge in most cases, subject to prior arrangement.

We can accomodate overnight projects and prices may vary depending of circulmstances.

Although we can help you to move few items of furniture, we kindly request that all small and personal items be removed before our arrival, including all cables, electronic equipment and computers. Full furniture moving can be provided subject to agreed fee.

If we’re supplying flooring materials for your project, these will be paid for upfront along with a small deposit to confirm your booking. The remaining balance for our services is settled upon completion of the work, with all previous payments deducted from the final total.

Drying times vary - typically, it is safe to walk on water-based varnish after 1–2 hours, with furniture re-entry after 12 hours.

Yes — we can install the floors you have supplied. However, we can not guarantee against defects caused by the product itself.

Yes — we carry out insurance-based work. A written quote approval and a clear payment method are required before booking.

No — gap filling with resin filler in older floors is excluded, as long-term durability depends on floor condition, not material quality.

Quotations are valid for 60 days, subject to material availability and cost fluctuations during that time.

Yes — if you notify us at least 48 hours in advance, there are no charges. Otherwise, a small fee is applied.

Residential sanding typically takes 1–2 days depending on room size. Larger or commercial properties require more planning for minimal disruption.

Yes — if the top layer is deep enough, we can safely sand and refinish engineered wood floors.

Not with our equipment — our dust-extraction systems capture up to 98% of dust, making the process clean and safe.

We provide durable lacquers (e.g., Bona Traffic HD), natural oils (e.g., Osmo Polyx Oil), and custom stains tailored to your preference and floor usage.

Yes — we address common flooring issues such as squeaks, loose boards, and minor repairs as part of the restoration process.

Aftercare instructions vary by finish and foot traffic levels. We supply cleaning guidelines and recommend professional maintenance products for long-lasting results.

Yes — we offer professional staining services to make floors darker, lighter, or change the tone completely before sealing them.

Absolutely. We use low-VOC, water-based lacquers and natural oils that are safe for families, pets, and the environment.

Yes — our team specialises in parquet restoration, including sanding, gap filling, and refinishing with durable lacquers or oils.

Minor scratches are removed during sanding. For deeper dents or broken boards, we provide repair or replacement solutions.

Very little wood is removed during sanding — usually less than 1mm per sanding cycle — so most floors can be restored multiple times.

Rugs should wait at least 7–10 days to allow the finish to cure. Furniture can usually be returned after 12–24 hours, depending on the finish used.

Prices vary based on size, condition, and finish choice. We provide free, no-obligation quotes after an inspection. Please follow the link to request your Floor Saning Quotation

With proper care, lacquer finishes can last 7–15 years, while oil finishes may require reapplication or maintenance coat of oil every 1–3 years depending of conditions and traffic.

We recommend Bona, Loba, Blanchon and Osmo cleaning products for daily maintenance, as they are safe and effective for wooden floors. For more options for floor cleaners please visit Floor Cleaning Products

At FlooringFirst, our passion has always been the craft itself rather than the spotlight online. We put our energy into delivering beautiful floors and happy homes, not chasing reviews or appearances.

Over the years—since 2004—we’ve restored and installed thousands of floors across London (over 10,000 sanded and more than 7,000 fitted). Yet, despite all that experience, only a small number of reviews have found their way online. This is something many businesses face: people who are delighted with the results often simply move on and enjoy their new floors, while those with concerns are more likely to leave feedback publicly.

For us, this only reinforces what matters most: focusing on the quality of our work and the trust of our clients. Unlike some companies who rely on generating “made-to-order” reviews, we’d rather let our results—and the long-lasting relationships we’ve built—speak for themselves.