020 88309782
Monday - Friday 07:30 - 17:30, Saturday 07:30 - 16:00

Returns & Cancellations Policy

Cancellation of an order with a full refund is available only for orders not dispatched for delivery.


Returns are accepted on products that have been dispatched from our or the manufacturer's warehouse to the customer. Returns are accepted within 30 days of the delivery or collection, against proof of purchase.

Flooring Centre will accept only returned goods if they are packed in their original packaging and have not been opened.

Goods are returned to Flooring Centre at customer's own expense or at Collection service offered by Flooring Centre at an additional charge.

We cannot accept liability for returned goods lost in transit.


  • Full refund applies to all consumables and accessories in original packaging.
  • Refunds of flooring products are subject to a 25% restocking charge.
  • All refunds on sales where Free Delivery has been offered for the original order are subject to a charge equal to the normal delivery cost on top of the 25% restocking charge.

Goods With Manufacturers Fault

Manufacturing faults should be reported to Flooring Centre as soon as they are noticed. Flooring Centre may instruct investigation before issuing any refunds, made either by Flooring Centre representative or arrange such by the manufacturer. The investigation might include forwarding images, or/and collection of a sample of the goods with the manufacturing fault to the Flooring Centre or the manufacturer.
Further actions would be dictated by the conclusion of the report prepared after the investigation. If the goods are reported to have a manufacturing fault, they would be replaced free of charge.

Full refund is also available in such cases, with deduction of any Free Delivery implications from the original order (see Delivery) and application of Collection charges (should Collection be required).

Goods Excluded from Refunds

  • Beadings regardless of their condition
  • Goods in damaged or open original packaging
  • Damaged goods without manufacturing fault
  • Goods, not stored while on customer premises by the manufacturer's recommendations

FlooringFirst! Services
158 Coles Green Road
London, NW2 7HW
T: 020 88309782