Privacy Policy
At FlooringFirst!, we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, request a quotation, or use our flooring services.
This policy applies to the website www.flooringfirst.co.uk and all related services provided by FlooringFirst!.
Who We Are
FlooringFirst! is a London-based flooring company specialising in floor sanding, floor fitting, floor repairs, restoration, and floor care services throughout London and surrounding areas.
Business Address:
Unit 3, 158 Coles Green Road,
London, NW2 7HW
Telephone: 020 8830 9782
Email: cs@flooringfirst.co.uk
Information We Collect
We may collect and process the following types of personal information:
- Name and surname
- Email address
- Telephone number
- Property or billing address
- Project details and service enquiries
- Booking and quotation information
- Payment and invoicing details
- Communication records
- Website usage data and technical information
How We Collect Your Data
We collect information when:
- You complete a contact or quotation form on our website
- You contact us by phone or email
- You book a site visit or a flooring service
- You communicate with our team regarding a project
- You browse our website
- You interact with our advertisements or social media pages
How We Use Your Information
We use your personal data to:
- Provide flooring quotations and service information
- Arrange surveys, bookings, and appointments
- Deliver floor sanding, fitting, and repair services
- Process invoices and payments
- Respond to enquiries and customer support requests
- Improve our website, services, and customer experience
- Maintain internal business records
- Comply with legal and regulatory obligations
- Prevent fraud and maintain service security
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases for processing personal data:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
Cookies and Website Tracking
Our website may use cookies, analytics tools, and similar technologies to improve website functionality and understand how visitors use the site.
Cookies may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral sources
You can control or disable cookies through your browser settings.
Phone Calls and Communications
Phone conversations may be recorded for training, quality control, fraud prevention, and customer service purposes.
Email correspondence and contact form submissions may also be retained for business and support purposes.
Photos and Project Documentation
During site visits and completed projects, we may take photographs of flooring works for documentation, quality control, marketing, portfolio, or legal purposes. These images are used without personal or sensitive information wherever possible.
How We Store and Protect Your Data
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or disclosure.
Your information is stored securely and accessed only by authorised personnel or trusted service providers where necessary.
Sharing Your Information
We do not sell your personal data.
We may share information with:
- Payment processing providers
- Website hosting and IT service providers
- Accounting and administrative service providers
- Suppliers or subcontractors involved in your project
- Legal or regulatory authorities where required by law
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, tax, and dispute resolution requirements.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to certain types of processing
- Request restriction of processing
- Withdraw consent where applicable
- Request data portability
To exercise any of these rights, please contact us using the details provided on this page.
Third-Party Websites
Our website may contain links to third-party websites, including suppliers, manufacturers, social media platforms, and external resources. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or website functionality. Any updates will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
FlooringFirst!
Unit 3, 158 Coles Green Road,
London, NW2 7HW
Telephone: 020 8830 9782
Email: cs@flooringfirst.co.uk