Product Deliveries & Charges
General Terms of Delivery
Delivery prices shown on our website at the time of purchase are based on location, dimensions and weight of the goods. Delivery charges are subject to VAT.
Goods can be delivered from Monday to Friday, between 08:00 and 17:00, exclusive of Bank Holidays. Delivery dates and times are provisional.
The company is not liable for additional costs that may incur from failing to deliver the goods within the provided date & time if the goods have been dispatched and are in transit already; delayed dispatch due to weather conditions.
We are currently unable to accept orders that are billed or delivered to destinations outside of the United Kingdom.
The delivery vehicle is either lorry or a van, so the delivery address should be accessible. In case of obstacles such as time or road restrictions, you should notify us in advance and discuss alternative delivery options. The client of the order or someone else, who will be responsible for signing the delivery note on their behalf, should be available on the day of the delivery to meet the driver.
Delivered goods cannot be left in garages, gardens, porches or other locations. Ensure that a person will be able to assist the delivery man with the unloading.
Delivery of goods to residential and commercial premises is the responsibility of the driver to the designated address only. The driver is not obliged to offload the flooring goods inside premises due to Health & Safety reasons. Inability to comply with the above-mentioned requirements might result in delivery cancellation. There is a return delivery charge of a minimum of £70.00 on failed first-time delivery added to the cost of the initial delivery.
Once the delivery has been received please be aware that you should:
- Check if all the goods on your order have been delivered, or there are missing items;
- Check if all the goods for damaged or opened items;
- Sign your Delivery Notice and return the driver.
Damaged or Missing Goods on Delivery
Missing or damaged items should be reported immediately over the phone to Flooring Centre on 020 88309788 or described on the delivery note. Do Not Let The Driver Go before you had checked all the goods delivered. Failing to report missing or damaged items, might result in your inability to claim a refund or replacement of items.
Flammable or dangerous products can be delivered only by the company’s van within a 30-mile radius from the warehouse, which is based in London, NW2 7HW. For most hazardous products an alternative product is available, so consult the salespeople or another option.