Privacy Policy

At FlooringFirst, your privacy matters. We are committed to protecting your personal information and will never share your data with external companies for mailing or marketing purposes. From time to time, we may contact you via email with exclusive offers or updates we believe may interest you—but you can unsubscribe at any time by following the link included in each message. All personal data is collected lawfully and in full compliance with the General Data Protection Regulation (GDPR), effective from 25 May 2018. If you have any privacy-related questions, feel free to contact our team.

Data Collection

When you register or place an order with FlooringFirst, we may collect your first name, last name, address, phone number, email address, and other relevant details. This information is gathered strictly to fulfil your order, manage your account, and ensure a smooth customer experience.

Your data is never shared with third parties except our trusted delivery partners—such as Royal Mail and ParcelForce—who receive only the necessary details to complete the delivery process. All data is securely stored and managed by applicable data protection laws.

We retain your data for a maximum of five years, or until you request its deletion. You may at any time ask to access, update, export, or delete your information by contacting our customer support team. Our employees only access the data they need to perform their duties and are contractually obligated to protect your information. We do not collect or store any sensitive personal data such as ethnic origin, religious beliefs, or sexual orientation.

Security of Transactions

At FlooringFirst, we take your online security seriously. All payments made through our website are processed by SagePay, a leading UK-based secure payment provider. Your credit or debit card details are never handled or stored by us directly—they are processed entirely on SagePay’s encrypted servers to ensure the highest level of protection.

This system offers our customers peace of mind and guarantees that sensitive payment information remains private and protected during every transaction.

How We Use Cookies

To enhance your shopping experience, FlooringFirst uses cookies to store essential information during your visit. These small text files help us manage your basket contents and ensure the website functions smoothly. Once a purchase is completed, these session cookies are automatically removed.

We also use analytical cookies to understand how visitors interact with our site, identifying popular pages and areas for improvement. This data allows us to tailor our content and services more effectively to meet your needs.

Cookies do not store personal information or grant us access to your device. You have control over cookie usage via your browser settings. While most browsers accept cookies by default, you can choose to disable or limit them if preferred. However, please note that some website functions may not operate as intended without cookies enabled.

By continuing to use our website, you agree to our use of cookies as outlined. For help managing cookies, please refer to your browser’s official support or click the green help icon in the bottom-right corner of your screen.