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Returns Policy

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Returns & Cancellations Policy

Cancellation of an order with a full refund is available only for orders not dispatched for delivery.

RETURNS

Returns are accepted on products that have been dispatched from our or the manufacturer's warehouse to the customer. Returns are accepted within 30 days of the delivery or collection, against proof of purchase.

Flooring Centre will accept only returned goods if they are packed in their original packaging and have not been opened.

Goods are returned to Flooring Centre on customer's own expense or at Collection service offered by Flooring Centre at additional charge.

We cannot accept liability for returned goods lost in transit.

REFUNDS

  • Full refund applies to all consumables and accessories in original packaging.
  • Refunds of flooring products are subject to 25% restocking charge.
  • All refunds on sales where Free Delivery has been offered for the original order are subject to charge equal to the normal delivery cost on top of the 25% restocking charge.

Goods With Manufacturers Fault

Manufacturing faults should be reported to Flooring Centre as soon as they are noticed. Flooring Centre may instruct investigation prior to issuing any refunds, made either by Flooring Centre representative or arrange such by the manufacturer. The investigation might include forwarding images, or / and collection of sample of the goods with the manufacturing fault to Flooring Centre or  the manufacturer.
 
Further actions would be dictated by the conclusion of the report prepared after the investigation. If the goods are reported to have manufacturing fault, they would be replaced free of charge.

Full refund is also available in such cases, with deduction of any Free Delivery implications from original order (see Delivery) and application of Collection charges (should Collection be required).
 

Goods Excluded of Refunds

  • Beadings regardless of their condition
  • Goods in damaged or open original packaging
  • Damaged goods without manufacturing fault
  • Goods, not stored while on customer premises by the manufacturer's recommendations
  

Our Flooring Company:

General Information:

Useful Information:

Flooring Services Feedback:
  • “ Very thorough and professional service. Also very polite and considerate. ”
    Mrs. A. Paxinou, West Ham
  • “ We were happy with the work done by Nick. Thank you. ”
    Mr. N. Palmer, Hampstead Garden Suburb
  • “ Fantastic job. Installer worked very hard. Very satisfied. ”
    Mr. P. Allen, Walthamstow
  • “ Great work. Very happy with Nick. ”
    Mr. I. McLennan, Battersea
  • “ Thank you for a good job. Well done - will certainly recommend you. ”
    Mrs. A. Block, East Finchley
  • “ Overall six days, I found the FlooringFirst operatives to be polite, professional and considerate, and although the job is not quite complete at the moment, we are very happy with the quality and finish of the job. Thank you. ”
    Mr. A. Taylor, Plumstead
  • “ All good! ”
    Mr. S. Matthews, Cambridge Heath
  • “ Very pleased. Thanks. Good Guys. ”
    Mrs. H. Willson, Muswell Hill
  • “ Guys on the job worked quickly with little mess. Thank you. ”
    Mr. G. Buchanan, Kingston Upon Thames
  • “ Excellent! Thank you. ”
    Mrs. R. Goddard, Clapham Common

Areas We Cover:

Central London: Floor Sanding | Wood Floor Installation
Postcodes Covered: SW1, WC1, EC1, EC2, EC3, EC4, WC2, WC1, WC2, W1, SE3, WC1, WC2,
• Barbican • Belgravia, SW1 • Bloomsbury, WC1 • Central London, EC1, EC2, EC3, EC4 • Clerkenwell • Covent Garden, WC2 • Grays Inn • Holborn, WC1, WC2 • Monument • Moorgate • Shoreditch • Soho, W1 • St Marys Cray • St Pauls Cray • St. Pauls • Tower Hill, SE3 • Westminster, WC1, WC2

East London: Floor Sanding | Wood Floor Installation
Postcodes Covered: EC3, IG11, BR3, SE20, E2, E3, BR1, E16, IG7, E4, E5, RM9, RM10, E6, E7, E8, E9, E14, E10, E11, E12, E13, E14, RM1, E18, E1, E15, E16, E17, E1, E18,
• Aldgate, EC3 • Barking, IG11 • Becontree, BR3, SE20 • Bethnal Green, E2 • Bexley • Bow, E3 • Bromley, BR1 • Bromley-by-Bow • Canning Town, E16 • Chigwell, IG7 • Chingford, E4 • Clapton, E5 • Dagenham, RM9, RM10 • Dalston • East End • East Ham, E6 • East London • Forest Gate, E7 • Grange Hill • Hackney, E8 • Highams Park • Homerton, E9 • Isle Of Dogs / Docklands / Poplar, E14 • Leyton, E10 • Leytonstone, E11 • Manor Park, E12 • Plaistow, E13 • Poplar, E14 • Redbridge • Romford, RM1 • South Woodford, E18 • Stamford Hill • Stepney, E1 • Stratford, E15 • Upper Wandsworth • Upton Park • Victoria Docks, E16 • Walthamstow, E17 • West Ham • Whitechapel, E1 • Woodford, E18

Near London: Floor Sanding | Wood Floor Installation
Postcodes Covered: LU1, TW19,
• Amersham • Chesham • Harpenden • Hemel Hampstead • Hillington • Luton, LU1 • Maidenhead • Milton Keynes • Near London • Potters Bar • Slough • Southall • St. Albans • Staines, TW19 • Stevenage

North London: Floor Sanding | Wood Floor Installation
Postcodes Covered: N22, N19, N1, EC1, N8, N2, N9, N18, EN1, EN2, EN3, N3, EC1, N4, N11, N5, N6, N7, N8, N1, N9, N7, N10, N12, NW12, N13, HA5, N15, N14, N16, N17, TW1, TW2, N18, N19, N20, N21, N22,
• Alexandra Palace, N22 • Archway, N19 • Barnet • Canonbury, N1 • Cockfosters, EC1 • Crouch End, N8 • East Barnet • East Finchley, N2 • Edmonton, N9, N18 • Enfield, EN1, EN2, EN3 • Epping Forest • Finchley Central, N3 • Finsbury, EC1 • Finsbury Park, N4 • Fortis Green • Friern Barnet, N11 • Highbury, N5 • Highgate, N6 • Holloway, N7 • Hornsey, N8 • Islington, N1 • Lower Edmonton, N9 • Lower Holloway, N7 • Manor House • Muswell Hill, N10 • New Barnet • New Southgate • North Finchley, N12, NW12 • North London • Palmers Green, N13 • Pinner, HA5 • Seven Sisters • South Tottenham, N15 • Southgate, N14 • Stoke Newington, N16 • Tottenham, N17 • Totteridge • Tufnell Park, TW1, TW2 • Upper Edmonton, N18 • Upper Holloway, N19 • Whetstone, N20 • Winchmore Hill, N21 • Wood Green, N22 • Woodside Park

Northwest London: Floor Sanding | Wood Floor Installation
Postcodes Covered: NW2, NW1, NW9, NW2, NW2, NW11, NW3, NW3, HA1, HA3, HA1, NW4, NW5, NW6, NW9, NW7, NW2, NW6, NW8, NW3, HA0, NW10,
• Brent Cross, NW2 • Camden Town, Regents Park, NW1 • Colindale, Kinsbury, NW9 • Cricklewood, NW2 • Cricklewood, Neasden, NW2 • Golders Green, NW11 • Greenhill • Hampstead, NW3 • Hampstead Heath, NW3 • Harlesden • Harrow, HA1, HA3 • Harrow on the Hill, HA1 • Havering • Hendon, NW4 • Kentish Town, NW5 • Kilburn, NW6 • Kingsbury, NW9 • Mill Hill, NW7 • Neasden, NW2 • Northolt • Northwest London • Queens Park, NW6 • Regents Park • St Johns Wood, NW8 • Sudbury • Swiss Cottage, NW3 • Temple Fortune • Wembley, HA0 • West Hampstead • Willesden, NW10

Southeast London: Floor Sanding | Wood Floor Installation
Postcodes Covered: SE20, SE3, SE4, SE5, SE6, SE7, CR0, SE19, SE8, SE21, SE22, SE9, SE23, SE10, SE24, SE11, SE1, SE12, SE13, SE14, SE15, SE16, DA14, SE25, SE1, SE26, SE2, SE28, SE17, SE27, SE18,
• Abbey Wood • Addington • Anerley / Penge, SE20 • Beckenham • Blackheath, SE3 • Borough • Brockley, SE4 • Camberwell, SE5 • Catford, SE6 • Charlton, SE7 • Chislehurst • Crofton Park • Cross • Croydon, CR0 • Crystal Palace, SE19 • Deptford, SE8 • Dulwich, SE21 • East Croydon • East Dulwich, SE22 • Elephant & Castle • Eltham, SE9 • Eltham Park • Forest Hill, SE23 • Greenwich, SE10 • Grove Park • Herne Hill, SE24 • Hither Green • Honor Oak Park • Kennington, SE11 • Lambeth, SE1 • Lee, SE12 • Lewisham, SE13 • New Cross, SE14 • North Woolwich • Peckham, SE15 • Plumstead • Rotherhithe, SE16 • Shirley • Sidcup, DA14 • South Bermonsey • South Croydon • South Norwood, SE25 • Southeast London • Southwark, SE1 • Southwark • Sydenham, SE26 • Thamesmead, SE2, SE28 • Upper Norwood • Walworth, SE17 • Waterloo • West Norwood, SE27 • Woolwich, SE18

Southwest London: Floor Sanding | Wood Floor Installation
Postcodes Covered: SW12, SW13, SW11, TW8, SW2, SW3, KT9, SW4, SW5, SW18, SW14, KT10, TW3, TW9, KT1, KT2, SW1, SW8, SW19, SM4, SW14, SW8, SW16, SW6, SW1, SW15, TW9, TW10, SW15, SW7, SW20, SW9, SW16, SW16, SW17, SW18, SW19, SW10,
• Balham, SW12 • Barnes, SW13 • Battersea, Clapham Junction, SW11 • Beddington • Brentford, TW8 • Brixton, SW2 • Brompton • Chelsea, Brompton, SW3 • Chessington, KT9 • Clapham, SW4 • Clapham Junction • Earls Court, SW5 • Earlsfield, SW18 • East Sheen, SW14 • East Sheen • Epsom • Esher, KT10 • Hook • Hounslow, TW3 • Kew, TW9 • Kingston, KT1, KT2 • Knightsbridge, SW1, SW8 • Merton, SW19 • Mitcham • Morden, SM4 • Mortlake, SW14 • Nine Elms, SW8 • Norbury, SW16 • Parsons Green, SW6 • Parsons Green • Pimlico, SW1 • Putney, SW15 • Raynes Park • Richmond, TW9, TW10 • Roehampton, SW15 • South Kensington, SW7 • South Lambeth • South Wimbledon, Raynes Park, SW20 • Southfields • Southwest London • Stockwell, Brixton, SW9 • Streatham, SW16 • Streatham Hill, SW16 • Surrey • Teddington • Tooting, SW17 • Twickenham • Wandsworth, SW18 • Weston Green • Wimbledon, SW19 • Woodmansterne • Worcester Park • Worlds End, SW10

West London: Floor Sanding | Wood Floor Installation
Postcodes Covered: W3, W2, W4, W5, W13, SW16, UB6, W5, W6, W5, W7, TW7, NW10, NW6, W8, W10, W9, W1, W11, W2, UB6, W12, UB8, SW10, W13, W1, W14,
• Acton, W3 • Bayswater, Paddington, W2 • Chiswick, W4 • Ealing, W5, W13 • Fulham, SW16 • Greenford, UB6 • Hammersmith, W5, W6 • Hanger Lane, W5 • Hanwell, W7 • Holland Park • Isleworth, TW7 • Kensal Green, NW10, NW6 • Kensington, W8 • Ladbroke Grove, W10 • Maida Vale, W9 • Marylebone • Mayfair, W1 • North Kensington • Notting Hill, W11 • Osterley • Paddington, W2 • Perivale, UB6 • Queens Park • Shepherds Bush, W12 • Strand • Uxbridge, UB8 • Warwick Avenue • West Brompton, SW10 • West Ealing, W13 • West End, W1 • West Kensington, W14 • West London