Returns & Cancellations Policy
Cancellation of an order with a full refund is available only for orders not dispatched for delivery.
Returns are accepted on products that have been dispatched from our or the manufacturer's warehouse to the customer. Returns are accepted within 30 days of the delivery or collection, against proof of purchase.
Flooring Centre will accept only returned goods if they are packed in their original packaging and have not been opened.
Goods are returned to Flooring Centre on customer's own expense or at Collection service offered by Flooring Centre at additional charge.
We cannot accept liability for returned goods lost in transit.
Full refund applies to all consumables and accessories in original packaging.
Refunds of flooring products are subject to 25% restocking charge.
All refunds on sales where Free Delivery has been offered for the original order are subject to charge equal to the normal delivery cost on top of the 25% restocking charge.
Goods With Manufacturers Fault
Manufacturing faults should be reported to Flooring Centre as soon as they are noticed. Flooring Centre may instruct investigation prior to issuing any refunds, made either by Flooring Centre representative or arrange such by the manufacturer. The investigation might include forwarding images, or / and collection of sample of the goods with the manufacturing fault to Flooring Centre or the manufacturer.
Further actions would be dictated by the conclusion of the report prepared after the investigation. If the goods are reported to have manufacturing fault, they would be replaced free of charge.
Full refund is also available in such cases, with deduction of any Free Delivery implications from original order (see Delivery) and application of Collection charges (should Collection be required).
Goods Excluded of Refunds
Beadings regardless of their condition
Goods in damaged or open original packaging
Damaged goods without manufacturing fault
Goods, not stored while on customer premises by the manufacturer's recommendations